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Refund & Cancellation Policy

Last updated: June 12, 2026

We keep this simple and honest. MyBizAI is sold trial-first: you can evaluate the entire product free for 15 days before paying anything.

1. Free trial

Every new account gets a 15-day full-access free trial (Pro-tier limits, 5,000 credits) with no card required. Nothing is charged unless you actively choose a paid plan.

2. Refunds

  • Subscriptions purchased after a free trial: the trial is the evaluation period, so payments made when converting from a trial are not refundable.
  • Direct purchases without a trial: if you subscribed without using a free trial, you may request a full refund within 15 days of payment, no questions asked.
  • Credit top-ups: unused top-up packs are refundable within 15 days of purchase if no credits from the pack have been consumed.
  • Approved refunds are processed to the original payment method via Razorpay within 7–10 business days.

3. Cancellation

  • You can cancel anytime from the app (Billing → Cancel) — no calls, no retention maze.
  • After cancellation, your plan stays active until the end of the paid period (month or year). You will not be charged again.
  • We do not pro-rate partially used periods, since access continues to period end.

4. How to request a refund

Email contact@mybizai.infrom your account email with the subject “Refund request”, or message us on WhatsApp at +91 62663 79512. Include your registered business name. We confirm within 2 business days.

5. Exceptions

Meta's WhatsApp conversation charges are billed by Meta and are outside this policy. Amounts already invoiced for GST follow applicable tax rules. Nothing in this policy limits your statutory rights under Indian consumer law.

Related: Terms & Conditions · Pricing