Omnichannel Conversations

WhatsApp, Instagram, Telegram, SMS — one calm inbox

Your customers message wherever they are. You (and your AI) answer from one place — with AI summaries, template messages and a one-tap switch between AI and manual mode.

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One inbox for every channel

WhatsApp, Instagram DMs, Messenger, Telegram, SMS and your website's chat — unified into a single conversation stream per customer. No more six apps open at closing time.

AI mode and manual mode, per chat

Let the agent run a conversation, or flip to manual and type yourself. The toggle is per-chat, instant, and the AI politely stays out until you invite it back.

AI summaries — catch up in five seconds

Open any long conversation and read a two-line AI summary: who they are, what they want, what's pending. Perfect for the morning-after catch-up.

WhatsApp template messages, handled

Outside the 24-hour window? Send approved template messages for reminders, updates and re-engagement — with opt-in compliance built into the flow.

Works with

Follow-ups, Nurture & Campaigns

No lead goes cold

Explore

Retail stores run WhatsApp + Instagram from one screen — see how.

MyBizAI for retail

Frequently asked questions

Which channels are supported?

WhatsApp (Cloud API), Instagram DMs, Facebook Messenger, Telegram, SMS and a web chat widget for your site or free MyBizAI storefront. Plans differ in how many channels you can connect.

Do I need a new WhatsApp number?

You connect a number to the WhatsApp Business Platform (Cloud API). Many businesses use their existing number after migrating it, or start fresh with a dedicated business number — we guide you through either path during onboarding.

Can my team and the AI work the same inbox?

Yes. Each conversation shows whether AI or a human is driving. Teammates can take over, leave each other context, and hand back to the agent when done.

Put your business on autopilot tonight.

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