Legal

Privacy Policy

Last updated: June 12, 2026

This Privacy Policy explains how MyBizAI Solutions LLP(“MyBizAI”, “we”, “us”) collects, uses, stores and protects information when you use the MyBizAI platform (app.mybizai.in), this website (mybizai.in), and related services. It is written to comply with the Digital Personal Data Protection Act, 2023 (India)and to honour the data-handling commitments we make as a technology provider on Meta's WhatsApp Business Platform.

1. What we collect

• Account data — your name, business name, email, phone/WhatsApp number and login credentials when you create a MyBizAI account.
• Business data — catalogs, price lists, documents, data sheets, staff contact details and configuration you add to run your workspace.
• End-customer message content — messages exchanged between your business and its customers across connected channels (WhatsApp, Instagram, Telegram, SMS, web chat). We process this content on behalf of your business to deliver the service (replies, lead capture, bookings, follow-ups, analytics).
• Payment data — subscription billing is processed by Razorpay. We receive transaction status and invoicing details; we never store your full card or banking credentials.
• Website & analytics data — this website currently runs without tracking cookies or third-party analytics pixels. If you submit our contact/demo form, we store what you submit (name, business, WhatsApp number, message) plus any campaign parameters (UTMs) from the link you arrived on.

2. WhatsApp / Meta platform data

When your business connects WhatsApp via the WhatsApp Business Platform (Cloud API), message data is exchanged with Meta to deliver and receive messages. We process this data strictly to provide the service to your business, in accordance with Meta's Business Terms and technology-provider requirements. We do not use WhatsApp message content for advertising, do not sell it, and do not use it to train general-purpose AI models. MyBizAI agents are task-scoped(sales, support, bookings and similar defined business jobs) in line with Meta's business-agent policy.

3. Why we process data (purposes & lawful basis)

• To provide the service you signed up for (contract): AI replies, CRM, appointments, follow-ups, tasks, analytics.
• To bill you and prevent fraud (contract / legal obligation).
• To support you and improve reliability (legitimate use, with minimal data).
• To respond when you contact us (consent / legitimate use).

4. Sub-processors

We use a small set of vetted infrastructure providers to deliver the service:

5. Retention

Account and business data is retained while your account is active. Conversation data is retained per your plan's limits and your workspace settings. After account closure, we delete or anonymise personal data within 90 days, except where law requires longer retention (e.g., tax and invoicing records).

6. Your rights

Under the DPDP Act 2023 (and in the spirit of GDPR-style protections), you may request: access to your personal data, correction, deletion, and a grievance review. Business owners can also request deletion of end-customer data they control. To exercise any right, email contact@mybizai.inwith the subject “Data request”, or use the in-app data request option. We respond within 30 days.

7. Grievance officer (DPDP Act 2023)

Grievance Officer: Ojus Soni, Designated Partner, MyBizAI Solutions LLP
Email: contact@mybizai.in · Phone: +91 62663 79512
Address: Ward No. 8, Beach Para Sankra, Nagri, Dhamtari, Chhattisgarh, India — 493778

8. Security

Data is encrypted in transit (TLS 1.2+) and at rest. Access is role-restricted and logged. See our Security overview for a plain-language summary, including our responsible disclosure process.

9. Cookies

This website does not currently set tracking cookies and runs no third-party analytics or advertising pixels. Strictly-necessary storage (e.g., remembering a dismissed banner) may be used. See the Cookie Policy.

10. Children

MyBizAI is a business tool and is not directed at children under 18.

11. Changes

We will post any changes here and update the date above. Material changes affecting your rights will be notified by email or in-app.

12. Contact

MyBizAI Solutions LLP, Ward No. 8, Beach Para Sankra, Nagri, Dhamtari, Chhattisgarh, India — 493778.
Email: contact@mybizai.in · Phone/WhatsApp: +91 62663 79512